Questions?

Please Contact Technical Support by Phone

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Troubleshooting Lab Equipment or 3rd Party Software Issues:

• Will require direct communication to narrow down the source of the problem.

• Can only be done when the hardware or software program is accessible to you while on the call.

 

Reinstallation of 3rd Party Software. 

• This will require school IT staff member(s). 

• Installation instructions are provided in the Book: Instructor Only Resources > Installation & Troubleshooting Guides. 

• If further assistance is necessary, call or email support to set up a time to connect online from a computer with Admin access.

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Please Contact Technical Support by Phone, Email or Chat

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LMS Related Issues:

• Describe what you were attempting to do.

• Is the issue affecting a specific student or all students?

• If a specific student, please provide student username.

• Is the issue affecting a specific period or all periods?

• Module, Day, Activity?

• Include any other relevant details.

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If You Leave a Message

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Please Include the Following Information:

• Your Name

• School Name

• City & State

• Most direct contact method

• Best time to reach you

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Self-Help Resources

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Refer to the Quick Card and How-To Training Videos located under your LMS Profile Picture.