Terms and Conditions
No information collected on the website will be given, sold, rented or otherwise distributed outside of Paxton/Patterson LLC.
CREDIT CARD SECURITY
We use Verisign’s Secure Sockets Layer (SSL) technology on all orders from this website. This process protects and encrypts your personal information before it travels over the Internet. Information such as your name, address and credit card number is protected while being transferred over phone lines using SSL.
ACCURACY OF PRODUCT INFORMATION AND PHOTOS
Anytime we learn that there is an inaccuracy or there has been a change to a product we immediately update this website. The colors shown in the product photos reflect the colors of the product we will ship unless otherwise stated. Tools and other items in illustrations of cabinets and lockers are not included unless so stated. If the product you receive is not what you expected when you purchased from our website please call 800-323-8484 to arrange for a return for credit.
Free FREIGHT - NO SURPRISES -
All orders for $100 or more are shipped freight free. For orders less than $100, a $10 shipping and handling charge will be added. Orders shipping to Alaska and Hawaii will have “beyond charges” prepaid and added to your invoice. Please also read the following $25 Hazardous Material Charge section which applies, regardless of order size.
Regardless of original order size, any items backordered are always shipped freight free.
Our standard shipment method for furniture, machinery and large quantities of supplies is tailgate delivery. Inside delivery, delivery on trucks with liftgates, installation, setup and training are not provided without prior written agreement, including the cost for the services – call 800-323-8484 to arrange for these services.
NEXT DAY OR 2ND DAY DELIVERY VIA UPS
Express shipping is available, additional charges will be invoiced. For same day and two day shipments, please place your order by calling 800-323-8484 before 12:00 noon Central Time.
$25 HAZARDOUS MATERIAL CHARGE PER ORDER
We comply with the Department of Transportation’s rules for packaging, labeling and shipping hazardous materials. If your order includes one or more items marked HAZMAT, please add $25 to your order to cover handling, packaging, labeling and shipping of hazardous material. Our $25 hazardous material charge is per order, not per item. We do not ship any hazardous material by air.
Due to our educational distributor status, all Delta, Jet, Lincoln, Miller Electric, Performax, Powermatic, Steel City and SolidWorks product prices contained in this catalog are priced for sale to educational institutions only. Individuals and non-educational organizations should call 800-323-8484 for pricing of products from these manufacturers.
CHECK-IN YOUR ORDER IMMEDIATELY
Check in your order immediately because concealed damage (merchandise is damaged, but cartons are not visibly damaged) must be reported within seven days to establish a claim with the freight company. For all orders, count the number of cartons and examine all cartons for damage. For missing cartons or visible damage, state the problem on the freight bill.
CALL 800-323-8484 - if there is a shortage on your order, call us immediately. Please determine if something extra was shipped to you in place of the missing item.
CALL 800-323-8484 - if there is damage to your order, call us immediately and take these important steps to establish a claim with the freight company:
1. Only sign the freight bill as received after you have written the full extent of the damage on the freight bill.
2. Leave all merchandise/cartons in your receiving area.
3. Retain all cartons and packing materials.
CALL 800-323-8484 - if we make an error filling your order or a product is less than represented on this website, call us to arrange for a return. We will refund the purchase price or replace the merchandise, whichever you prefer. Returns that are not the result of a Paxton/Patterson error will require a restocking charge.
All products listed on our website are guaranteed to be as represented and to equal or exceed the listed specifications. Our guarantee is provided in addition to the guarantees made by the manufacturers we represent.
This entire website is copyright protected. Paxton/Patterson LLC does not grant any rights to any party to use any element of this website for any purpose other than purchasing from us.