Order FAQs


Payment | Shipping | Claims & Returns | Special Order | Bidding & Contract Pricing | Non-School Orders | International Orders | Request a Catalog


Payment Questions

Q. What credit cards do you accept?
A. We currently accept Visa, MasterCard and American Express.

Q. Do you accept COD orders?
A. No, orders must be prepaid by credit card or with a PO number from an established school account.

Q. May I use a school purchase order to place a website order?
A. Yes, we will accept a school purchase order on open account. School customers must register before placing their first on-line order.  We require a valid school purchase order number and a verifiable school ship-to address. Our terms are net 30 days from the date of invoice. Please register on-line at http://sales.paxpat.com to set up your account or call us at 800-323-8484.


Shipping Questions

Q. How do I calculate shipping charges?
A. Orders over $100 ship free! Orders under $100 are a flat fee of $10, this applies to shipments in the 48 contiguous states.

Hazardous Material Charge of $25.00 per order may apply when you see items marked HAZMAT. We do not ship any hazardous materials by air.

If liftgate, inside delivery or other special services are required, additional charges will apply. Call tool sales at 800-323-8484 for pricing.

** If delivery is to Alaska or Hawaii, call 800-323-8484 for a shipping quote.

Q. Can you ship Next Day or 2nd Day Air?
A. Yes we can. Next Day or 2nd Day delivery via UPS is available, additional charges will be invoiced. For same day shipment, please place your order by calling 800-323-8484 before 12:00 (noon) Central Time.


Claims and Returns

Q. May I return a product that I ordered by mistake or don't need?
A. Yes, contact tool sales at 800-323-8484. Returns may be subject to a restocking fee and freight charge.

Q. Who do I call for freight damage?
A. Call tool sales at 800-323-8484 immediately to report damage. We have 7 days to file a freight claim for loss or damage.

Q. Who do I call if there is a shortage on my order?
A. Call tool sales at 800-323-8484 immediately to report a shortage.


Special Order

Q. May I order an item that is not in your catalog or on your website?
A. We can source a wide range of items not listed in our catalog or on our website, call tool sales at 800-323-8484 for details.


Bidding and Contract Pricing

Q.  Does PAXTON/PATTERSON participate in competitive bidding and RFQ (request for quotes)?
A. Yes, email bids and request for quotes to sales@paxpat.com, fax to 708-594-1907, or mail to 4141 W. 126th Street, Alsip, IL 60803.

Q. Do you have a state contract I may purchase from?
A. Paxton/Patterson has many contracts, please contact tool sales at 800-323-8484 for more information.


Non-School Orders

Q. I am not a school customer, can I purchase an item for my personal use?
A. Personal orders are welcome! All personal orders must be prepaid via Visa, MasterCard or American Express. State, county and local taxes will be charged, when applicable.

Due to our educational distributor status, all Delta, Jet, Lincoln Electric, Miller Electric Performax, Powermatic, General Machinery and Solidworks product prices contained in our catalog and website are priced for sale to educational institutions only. Individuals and non-educational organizations should call tool sales at 800-323-8484 for pricing.


International Orders

Q. Do you accept orders to ship outside the USA?
A. Presently Paxton/Patterson does not accept orders from addresses outside the USA.


Request a Catalog

Q. How do I request a catalog?
A. To order a catalog call 800-323-8484 or click here to fill out our on-line form and our catalog will be mailed to you. Fo your convenience, we have our catalog available online, click here to view.