View onsite support options.
Please Contact Technical Support by Phone
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Troubleshooting Lab Equipment or 3rd Party Software Issues:
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Will require direct communication to narrow down the source of the problem.
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Can only be done when the hardware or software program is accessible to you while on the call.
Reinstallation of 3rd Party Software.
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This will require school IT staff member(s).
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Installation instructions are provided in the Book: Instructor Only Resources > Installation & Troubleshooting Guides.
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If further assistance is necessary, call or email support to set up a time to connect online from a computer with Admin access.
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Please Contact Technical Support by Chat, Phone or Email
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LMS Related Issues:
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Describe what you were attempting to do.
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Is the issue affecting a specific student or all students?
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If a specific student, please provide student username.
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Is the issue affecting a specific period or all periods?
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Module, Day, Activity?
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Include any other relevant details.
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If You Leave a Message
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Please Include the Following Information:
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Your Name
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School Name
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City & State
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Most direct contact method
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Best time to reach you
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Self-Help Resources
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Refer to the Quick Card and How-To Training Videos
located under your LMS Profile Picture.